Employees are the first and most critical line of operational risk management. LC HUB offers a training program tailored to your business specifics and sectoral regulations, ensuring staff readiness to mitigate operational, IT, process, and compliance risks.
The training program includes:
Operational & IT Risk Awareness: Prevention of human errors, internal fraud, cybersecurity threats, and data leaks.
Incident Identification & Escalation (Incident Management): Procedures for timely detection, documentation, and escalation of defects and near-miss incidents to appropriate teams.
Internal Control Mechanisms: Practical application of Segregation of Duties (SoD) and Dual Control ("Four Eyes") principles in daily operations.
Business Continuity Plan (BCP): Employee action guidelines during force majeure events, crises, or system outages.
Regulatory Compliance: Practical implementation of regulator (NBG) requirements and internal policies/instructions.
Target Audience:
Operational teams of Payment Service Providers (PSP), Virtual Asset Service Providers (VASP), and financial institutions (MFOs, microbanks).
Compliance, AML, and IT security personnel.
Any company seeking to reduce financial and reputational risks stemming from internal processes.
Deliverables & Results:
Tailored Training Materials: Presentations and manuals aligned with your company’s internal processes and policies.
Practical Exercises & Case Studies: Analysis of real-world scenarios and a knowledge evaluation system (Quizzes).
Audit & Regulatory Reporting: Documentation verifying training execution, attendance, and assessment results for presentation to the regulator (NBG).