LC HUB offers
the implementation of internal procedures and a registry for managing customer
complaints, preparation of monthly reporting forms for the National Bank of
Georgia and full automation of processes, which eliminates regulatory risks and
ensures full compliance with the regulator.
Services
include:
· Development of policies and procedures:
creation of internal written/electronic rules for managing complaints.
· Arrangement of internal registry
architecture: implementation of a system for receiving, reviewing and
documenting complaints.
· Preparation of National Bank of Georgia
reports: standardization of monthly Excel reporting forms and process
management.
·
Team
training: staff training for effective implementation of new regulatory
standards.